Cancellation
At Halloween Contact Lenses, we maintain the right to cancel any customer’s order in the event of stock unavailability. In such instances, customers will receive a full refund of their payments.
Returns
We are committed to ensuring your satisfaction with our products. Please review our return policy carefully:
1. Faulty Products: If you receive a product that is defective or not in perfect condition, we will gladly process a return and offer a refund.
2. Product Discrepancies: If the product you receive is different from what was shown or described on our website, you may also initiate a return.
3. Change of Mind: Please note that returns due to a change of mind are not accepted.
4. Return Condition: For a return to be accepted, the product must be in its original condition and packaging.
5. Notification: It is essential to notify us of your intent to return a product within five days of receiving it. Please send your written notification to [email protected]
6. Customer Responsibility: Until the goods are returned, customers are responsible for their care and should refrain from using them in any way that would compromise their original condition.
7. Return Methods: We accept returns through the postal service. Customers may also return items directly to our address.
8. Refund Process: Halloween Contact Lenses will initiate the refund process upon notification of your intention to return the goods. Please allow a maximum of 60 days for the refund to be processed.
9. Vouchers and Offers: For products purchased using vouchers or promotional offers, refunds will be processed in accordance with our prevailing policy.
10. Fees Deducted: Please note that a 20% administrative and restocking fee, as well as the delivery cost of the product, will be deducted from the total refund amount.
11. Return Shipping: Customers are responsible for the cost of returning the product in its original condition.
Product Warranty
At HalloweenContacts.io, we take pride in delivering our products to you in pristine condition. We want to ensure your confidence in our products, and thus, we provide the following warranty:
Product Condition Guarantee:
- HalloweenContacts.io warrants that the product will be delivered to you without any damage.
- Our products will conform to the features and specifications published on our website at the time of your order.
- Please note that reasonable variations in color, weight, and specifications may occur due to manufacturing processes.
Proper Usage:
To maintain the warranty, it is crucial to use the product strictly in accordance with the brand’s provided instructions.
Product Inspection:
While we make every effort to ensure your product’s excellent condition, if you receive a product that does not meet your expectations, we kindly request that you keep it in the state you received it for our inspection.
Cooperation for Inspection:
To expedite the resolution process, we may request specific information to validate the product’s faultiness. We appreciate your cooperation in providing the necessary information as it enables us to offer a prompt remedy.
Conditions for Replacement or Refund:
If you seek a replacement or refund, it will only be processed if certain conditions are met. These conditions include:
- The product should not have been subjected to misuse, abuse, neglect, improper handling, or accidents.
- Any damage caused by normal wear and tear or usage contrary to provided instructions is not covered.
Customer Responsibility:
In cases where the above conditions are not met, the company may not process a replacement or refund, and the customer will be responsible for the full payment, including transportation costs.
Limitation of Liability:
HalloweenContacts.io does not assume liability for any losses or damages incurred under the conditions outlined above.
We are committed to ensuring your satisfaction and the quality of our products. If you have any questions or concerns regarding our product warranty, please do not hesitate to contact us. We appreciate your trust in HalloweenContacts.io and look forward to serving you.
